top of page

Privacy Policy

1. Introduction

Avion Property Services ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with us.

By engaging our services or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services or provide us with your personal information.

​

2. Information We Collect

2.1 Personal Information

We collect the following categories of personal information when you sign up for our services:

  • Contact Information: Full name, home address, email address, and phone number

  • Service-Related Information: Name of your trash collection company and scheduled trash bin pickup days

  • Communication Preferences: Your opt-in status for marketing communications

  • ​

2.2 Payment Information

We do not directly collect, process, or store your payment card information. All payment transactions are processed through our third-party payment processor, Stripe, Inc. Stripe's collection and use of your payment information is governed by their privacy policy, available at https://stripe.com/privacy.

​

2.3 Automatically Collected Information

When you interact with our digital platforms, we may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Usage data and analytics

We may use cookies and similar tracking technologies on our website and CRM forms to collect this information.

​

3. How We Collect Information

We collect personal information through:

  • Client Onboarding Forms: Information submitted through forms hosted on our third-party customer relationship management (CRM) platform, Jabatory, during the sign-up process

  • Direct Communications: Information you provide when you contact us via email, phone, or other means

  • Service Delivery: Information necessary to perform our trash bin cleaning services at your property

​

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Service Delivery: To schedule, perform, and manage our trash bin cleaning services at your property

  • Customer Communication: To send service confirmations, appointment reminders, and respond to your inquiries

  • Billing and Payments: To process payments and maintain accurate financial records via QuickBooks Online

  • Marketing Communications: To send promotional materials, special offers, and company updates (only if you have opted in)

  • Business Operations: To improve our services, conduct internal analytics, and streamline business processes using automation and efficiency tools

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

​

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with the following categories of service providers who assist us in operating our business:

AI and Automation Disclosure

To provide high-quality service and streamline our operations, we utilize advanced automation and AI platforms, including n8n and ChatGPT (via API).

  • Data Protection: We configure our AI integrations to ensure that "training" or "learning" modes are disabled. Your personal data is processed only to perform specific tasks and is not used to train AI models.

All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.

We may also disclose your information:

  • To comply with applicable laws, regulations, court orders, or legal processes

  • To protect the rights, property, or safety of Avion Property Services, our customers, or others

  • In connection with a merger, acquisition, or sale of all or a portion of our business assets

​

6. Your Privacy Rights Under Utah Law

If you are a Utah resident, in accordance with applicable federal and Utah state laws (including the Utah Consumer Privacy Act, where applicable), you have certain rights regarding your personal information:

​

6.1 Right to Know

You have the right to confirm whether we are processing your personal data and to access that data, and to request the correction of inaccurate personal information.

​

6.2 Right to Delete

You have the right to request deletion of the personal data you have provided to us, subject to certain legal obligations (such as retention of billing and financial records).

​

6.3 Right to Data Portability

You have the right to obtain a copy of your personal data in a portable and readily usable format.

​

6.4 Right to Opt Out

You have the right to opt out of:

  • The sale of your personal data (we do not sell personal data)

  • Targeted advertising

  • Certain profiling activities

​

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: info@avionpropertyservices.com

We will respond to your request within forty-five (45) days. If we require additional time, we will notify you of the extension and the reason for it.

​

6.6 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

​

7. Marketing Communications and Opt-In Consent

We send marketing communications, including emails and text messages, only to customers who have explicitly opted in during our client onboarding process.

​

7.1 Opting Out

You may opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email

  • Replying "STOP" to any marketing text message

  • Contacting us at info@avionpropertyservices.com

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your service appointments and account.

​

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure data storage through reputable third-party platforms

  • Limited access to personal information on a need-to-know basis

  • Use of third-party payment processing to avoid direct handling of payment card data

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

​

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

  • Provide our services to you

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.

​

10. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

​

11. Third-Party Links and Services

Our communications or platforms may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

​

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Notify you via email or other reasonable means, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

​

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Avion Property Services

Utah County, UT

Email: info@avionpropertyservices.com

​

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

bottom of page